Public Sector Future

This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.

Host Olivia Neal is passionate about the use of digital approaches to help the public sector work better for those it serves. She is the Director of Digital Transformation in Microsoft’s Worldwide Public Sector Team where she has the privilege of working with teams from all around the world. Before joining Microsoft, Olivia spent her career in the Government of Canada and the UK Government, including at the UK’s Government Digital Service.

Visit Microsoft's Public Sector Center of Expertise to learn more.

Accessibility in the public sector

May 27, 2021

In this episode, we speak to Yazmine Laroche, Deputy Minister for Public Service Accessibility in the Government of Canada. We discuss her ambition to make the Canadian public service the most accessible in the world. We explore the steps she’s taking to make it happen, how technology can play a crucial role, effects...

e-Estonia: Using Data to Deliver Better Services

May 13, 2021

In this episode we are joined by Siim Sikkut, the Chief Information Officer of the Government of Estonia. Sikkut shares what it’s like to be the CIO of one of the world’s leading digital governments, his focus on user centricity, and how digital approaches can build trust between people and their governments. He...