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This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.  

Host Olivia Neal is passionate about the use of digital approaches to help the public sector work better for those it serves. She is the Director of Digital Transformation in Microsoft’s Worldwide Public Sector Team where she has the privilege of working with teams from all around the world. Before joining Microsoft, Olivia spent her career in the Government of Canada and the UK Government, including at the UK’s Government Digital Service.  

Visit Microsoft's Public Sector Center of Expertise to learn more. 

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Sep 2, 2021

In this episode we talk with Joseph Courtesis, former Inspector of the New York City Police Department (NYPD), who retired in 2020 after 27 years of service. Courtesis discusses his experience leading the NYPD’s Real Time Crime Center, what it is, and how it has supported communities in New York. He shares his...