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This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.  

Host Olivia Neal is passionate about the use of digital approaches to help the public sector work better for those it serves. She is the Director of Digital Transformation in Microsoft’s Worldwide Public Sector Team where she has the privilege of working with teams from all around the world. Before joining Microsoft, Olivia spent her career in the Government of Canada and the UK Government, including at the UK’s Government Digital Service.  

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Mar 3, 2021

New research is rethinking one of the core functions of government – rule making. In this episode, we talk with Alex Roberts, Deputy Head of the Observatory of Public Sector Innovation at the OECD (Organization for Economic Cooperation and Development). He provides clarity to the concept of “Rules as Code” and how it can improve the compliance, efficiency, and integration of rules. We discuss this new model for rule making and the efforts to help governments take a more strategic, deliberate, and systematic approach to innovation through digital systems.

Click here for transcript of this episode.


Microsoft Learn for Government: Driving transformation in government

OPSI research on Rules as Code

Free online courses to help 25 million get new digital skills for the COVID-19 economy (

The Future of Public Sector Work: Human-Centered Technology and Policy Strategies, CITRIS Policy Lab